WHAT KIND OF CLAIMS EXPERIENCE DO CUSTOMERS HAVE?
Agents and brokers wonder how they can improve customer experience. They want to deliver a better experience to improve new business and retention opportunities. An often overlooked area of opportunity is claims.
During a claim is the time that customers most need support and attention from their broker. While brokers may have good intentions in this area, unfortunately most do not consistently deliver any sort of claims experience. This is because brokers get busy servicing, selling or renewing policies.
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Online insurance platforms are using technology to deliver a better customer experience. To compete, brokers need to provide an experience that is simple, tech-savvy, consistent, low-touch, high-impact and easy to use.
HOW DO YOU SHOW UPÂ WHEN IT MATTERS MOST?
Insurance is a promise. Customers pay a premium in exchange for a promise to help and protect. The true product in insurance is the help and protection that customers receive during a claim.
Brokers and customers have experienced good claims and bad claims. A bad claim doesn’t have to be a bad experience. Bondio is on a mission to improve the claims experience that brokers deliver to customers.
Bondio was started by an entrepreneur and insurance veteran who understands what claims mean to customers and where brokers often fall short. Using innovation and technology, Bondio helps brokers to deliver a better experience when their customers need them the most.
Come join us on this journey to help the insurance industry shine when it matters the most.
TIME TO UPGRADE
Share your information below to stay in touch with us as we revolutionize the claims experience. Sign up now be among the first to use new tech to improve your claims experience, separating your brokerage from everyone else.
While you are here, share your claims war-story and tell us how we can help brokers and insurers shine when claims happen.
